Wivya Policy

Cancellation Policy

Last updated: 5 August 2026

You may request cancellation before an order is dispatched or before customization/stitching work begins.

Before Dispatch

If your order has not been dispatched and has not entered customization or stitching, we will cancel it and process the refund to the original payment method or store credit, based on the payment mode and applicable process.

After Dispatch

Once dispatched, the order cannot usually be cancelled. You may still request a return or exchange after delivery under our Return & Refund Policy.

Customized Or Stitched Orders

Orders involving blouse stitching, alterations, made-to-measure requests, monogramming, or other customization cannot be cancelled once work has started, unless required by law or agreed by Wivya in writing.

Wivya-Initiated Cancellations

We may cancel an order if an item is unavailable, payment fails, details cannot be verified, delivery is not serviceable, fraud is suspected, or a pricing/system error occurs. If we cancel a prepaid order, we will refund the paid amount.

How To Cancel

Email hello@wivya.com or WhatsApp 9010 12 9020 with your order number as soon as possible.