Wivya Policy

Privacy Policy

Last updated: 5 August 2026

Wivya respects your privacy. This Privacy Policy explains how Wivya Pvt Ltd collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or interact with our services.

Information We Collect

We may collect your name, phone number, email address, billing and shipping address, order details, payment status, communication history, device/browser information, and any details you choose to share for gifting, styling help, blouse stitching, or support.

How We Use Your Information

We use your information to process orders, deliver products, coordinate stitching or gifting requests, send order updates, provide customer support, prevent fraud, improve our store, and send marketing messages only where permitted or consented to.

Payments

Payments are processed by secure third-party payment providers. Wivya does not store full card numbers, UPI credentials, banking passwords, or sensitive payment authentication details.

Sharing Of Information

We share information only as needed with service providers such as Shopify, payment gateways, shipping partners, analytics tools, communication tools, and professional advisers. We may also disclose information where required by law or to protect our rights, customers, and store operations.

Cookies And Analytics

Our website may use cookies and similar technologies to keep the store functional, remember preferences, measure performance, understand browsing behaviour, and support marketing. You can manage cookies through your browser settings, though some store features may not work properly if cookies are disabled.

Your Choices

You may request access, correction, deletion, or withdrawal of consent for your personal information by contacting us. We may need to retain limited records where required for tax, legal, fraud-prevention, or order-completion purposes.

Data Security And Retention

We use reasonable technical and organisational safeguards to protect personal information. We retain information only for as long as needed for the purposes described here, including order fulfilment, customer support, legal compliance, accounting, and dispute resolution.

Children

Our products and services are intended for adults. We do not knowingly collect personal information from children for targeted advertising or behavioural profiling.

Contact And Grievance

For privacy requests or concerns, contact [Add grievance officer name before publishing] at hello@wivya.com or WhatsApp 9010 12 9020. Registered office: [Add registered office address before publishing].