Wivya Policy

Return & Refund Policy

Last updated: 5 August 2026

We want every Wivya order to feel beautiful when it arrives. If something is not right, please contact us quickly so we can help.

Return Window

You may request a return or exchange within 7 days of delivery, subject to eligibility below. Requests made after this window may not be accepted unless required by law.

Eligible Returns

Products must be unused, unwashed, unaltered, free from stains, fragrance, makeup, or damage, and returned with original tags, blouse piece, packaging, invoice, and accessories. Sarees must be folded and packed securely for pickup or return shipping.

Non-Returnable Items

Customized, stitched, altered, made-to-measure, final-sale, or visibly used products are not eligible for return unless they are defective, incorrect, or damaged when delivered.

Defective, Damaged Or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 24 hours of delivery with photos or an unboxing video. Once verified, we will offer a replacement, exchange, refund, or another fair resolution.

Refunds

Approved refunds are processed to the original payment method or as store credit, depending on the case and customer preference where available. Bank, payment gateway, and card timelines may vary after we initiate the refund.

Return Shipping

If the return is due to our error, damage, or wrong item, Wivya will bear reasonable return shipping. For preference-based returns, return shipping or pickup charges may be deducted where permitted and communicated clearly.

How To Request A Return

Email hello@wivya.com or WhatsApp 9010 12 9020 with your order number, reason, photos if relevant, and pickup address.